Have a question about a recent purchase or a prospective buy? We want to help you through the process with our details support page.

General information

Order Enquiries

Delivery

Returns

Get to know the gears

How to use your gears. It’s easy to get a bit daunted when you are faced with the choice of number of gears on your new bike.

A Quick Safety Check

So you’ve got your new bike and you want to go out for a spin.
It is a really good idea to do a few checks before every ride.

Keeping Lubed Up

Your bike needs regular lubrication to help it run smoothly and to reduce wear and tear on the components.

All goods are in stock and usually delivered within 2 working days of cleared payment. Smaller items are sent by Royal Mail 1st Class and do not require a signature, larger items are delivered Monday to Friday between 9am and 6pm by our couriers, a signature is required upon receipt of goods.

When your order is despatched our system will automatically send you an email. We only use premium next day delivery services, so you can expect your order the following day.

How to assemble my bike?

Follow our useful guide on how to assemble your new bike fully.

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).

Please see our delivery and returns page for more information.

Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims will initially be dealt with by us on 0161 727 4066 or by emailing xxxxxxxxxxxxxxx